Shipping Policy
Destinations
Mozentea ships free for order over $49 . The maximum shipping weight quota for each order is 2kg, and if the order exceeds 2kg ,Mozentea has the right to cancel the order or charge an additional fee.
free ship area
Europe (France, Germany, Netherlands, Ireland, Austria, Brazil, Belgium, Poland, Denmark, Russia, Finland, Hungary, Italy, UK, Sweden, Switzerland, Norway, Luxembourg, Spain, Greece, Portugal)
Asia (Japan, Kazakhstan, South Korea, Malaysia, Saudi Arabia, Thailand, Ukraine, Singapore, Israel, Indonesia, Vietnam, China, Hong Kong, Turkey)
Oceania (New Zealand, Australia)
FREE SHIPPING on all international order over $150
The orders for out of China, the buyer need pay the customs duties by yourself.
Order Tracking
To track your package, please go to the postal website of your country , and enter the tracking number sent to you in your order confirmation e-mail. If you do not see the e-mail, please check your Spam folder as it may have ended up there. You can also contact us at XXXX or call us at +86 13480229460 for the tracking number to your order.
Shipping Time
We generally need 1 to 2 working days to process and mail your orders. During periods of peak orders such as Thanksgiving, Christmas, New Year, other major holidays, and special occasions like this pandemic, we may need an additional 3 to 5 working days to process your order. Choosing a faster method of shipping does not decrease the processing time of an order, it only decreases the time it takes to get delivered.
to US CA ship time about 14days
Mozentea is not responsible for any delays or errors made by carriers once the package has left our hands.
Payment, Pricing & Promotions
Credit card authorization and address verification must be received prior to order processing.
Orders with “Out of Stock” item(s), may take additional time to process and ship. Please see “Shipping Alternatives” below for more information.
Mozentea accepts the following forms of payment:
Visa
MasterCard
American Express
Discover
PayPal
Your credit card will be charged once your order is processed.
Mozentea gift cards are only redeemable at Wing Hop Fung retail stores. They are not redeemable online at the moment.
Shipping Alternatives
Mozentea accepts orders online 24 hours a day, 7 days a week. However, Friday and weekend orders are processed and prepared for shipping beginning the next business day. Therefore, these days are not included in the time needed to process your order. Most orders will be shipped within 3 business days if all the items ordered is in stock. If an item is out of stock, we will notify you by e-mail or by phone. You can choose another equal price item for instead. Or, you can choose to receive a refund in which we will refund you after the confirmation of your payment. Once we have issued a refund, we will notify you again by e-mail or by phone.
Mozentea ships free for order over $49 . The maximum shipping weight quota for each order is 2kg, and if the order exceeds 2kg ,Mozentea has the right to cancel the order or charge an additional fee.
free ship area
Europe (France, Germany, Netherlands, Ireland, Austria, Brazil, Belgium, Poland, Denmark, Russia, Finland, Hungary, Italy, UK, Sweden, Switzerland, Norway, Luxembourg, Spain, Greece, Portugal)
Asia (Japan, Kazakhstan, South Korea, Malaysia, Saudi Arabia, Thailand, Ukraine, Singapore, Israel, Indonesia, Vietnam, China, Hong Kong, Turkey)
Oceania (New Zealand, Australia)
FREE SHIPPING on all international order over $150
The orders for out of China, the buyer need pay the customs duties by yourself.
Order Tracking
To track your package, please go to the postal website of your country , and enter the tracking number sent to you in your order confirmation e-mail. If you do not see the e-mail, please check your Spam folder as it may have ended up there. You can also contact us at XXXX or call us at +86 13480229460 for the tracking number to your order.
Shipping Time
We generally need 1 to 2 working days to process and mail your orders. During periods of peak orders such as Thanksgiving, Christmas, New Year, other major holidays, and special occasions like this pandemic, we may need an additional 3 to 5 working days to process your order. Choosing a faster method of shipping does not decrease the processing time of an order, it only decreases the time it takes to get delivered.
to US CA ship time about 14days
Mozentea is not responsible for any delays or errors made by carriers once the package has left our hands.
Payment, Pricing & Promotions
Credit card authorization and address verification must be received prior to order processing.
Orders with “Out of Stock” item(s), may take additional time to process and ship. Please see “Shipping Alternatives” below for more information.
Mozentea accepts the following forms of payment:
Visa
MasterCard
American Express
Discover
PayPal
Your credit card will be charged once your order is processed.
Mozentea gift cards are only redeemable at Wing Hop Fung retail stores. They are not redeemable online at the moment.
Shipping Alternatives
Mozentea accepts orders online 24 hours a day, 7 days a week. However, Friday and weekend orders are processed and prepared for shipping beginning the next business day. Therefore, these days are not included in the time needed to process your order. Most orders will be shipped within 3 business days if all the items ordered is in stock. If an item is out of stock, we will notify you by e-mail or by phone. You can choose another equal price item for instead. Or, you can choose to receive a refund in which we will refund you after the confirmation of your payment. Once we have issued a refund, we will notify you again by e-mail or by phone.